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10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Solve the difficult systems problems on client servers. Work with Team Leads and the Director of Systems Engineering to make hosting recommendations to clients and architect custom cloud solutions. Provide expertise on all parts of Linux systems (beyond the PHP code). Continually improve the security and reliability of client sites with the latest tactics, tools, and policies developed at 10up. Take ownership of our clients' servers; it is the Systems Engineer’s responsibility to keep everything running smoothly, including patches, upgrades, and capacity planning. Provide support across 10up to help engineers solve problems. Help shape policy and systems strategy at 10up. Requirements Experience managing the day-to-day technical needs of a webserver, including scaling, security, and performance. Comfort with Linux shell scripting and command line experience. Experience in platform monitoring. Familiarity with the leading cloud technologies and best practices. Understanding of IP protocols, port interface configurations, and general network knowledge. Expertise in Linux, NGINX, Apache, and MySQL configuration and troubleshooting. Availability to handle emergencies and support team members in troubleshooting without impacting their ability to deliver on-time for client projects. Nice to have Some PHP and WordPress experience preferred. Customer/client support experience. Hands-on time with Docker or container orchestration. Fluency with configuration management and orchestration systems such as Ansible, Puppet, and Chef. Strong ability to learn and apply new/emerging technologies. Strong organizational, prioritization, and documentation skills. Excellent verbal and written English communication skills, including the ability to communicate clearly with internal teams and customers. Being a team player willing to go above and beyond to help others. Ability to react quickly and adapt to changes in priorities, circumstances, and direction. Remote working experience appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Lead workshops/discussions with clients, identifying strategies for leveraging web technologies in support of their content, customers, and business goals. Map information architectures, defining key content/object types and relationships between them, building a bridge of understanding between business, visual design, and engineering disciplines. Design and develop wireframes, user flows, functional specifications, and other representations to document and clarify that understanding. Collaborate with visual designers and front end engineers on visual design deliverables, interactive prototypes, and production-ready web experiences. Perform primary and secondary user research and persona development, as well as design and execute user tests or multivariate tests on prototypes and existing sites with a focus on converting insights from research and testing into actionable recommendations and design solutions. Requirements At least three years experience with information architecture, interaction design, user experience design, or similar field. Demonstrated ability to design and define user experiences from blank sheets of paper to sitemaps and wireframes to developed sites. Strong understanding of web interactions: patterns, best practices, common challenges website developers face and solutions to those challenges. Have a collaborative, self-motivated, "always-learning" spirit, driven to improve user experiences everywhere at all times through smart design and applied effort. Willingness to support occasional travel to client sites. Nice to have Experience with WordPress as a platform, including custom post types, taxonomies, and use of WordPress beyond typical “blog” use cases. Experience and comfort working in a fast-paced, digital agency environment across multiple work groups and with multiple concurrent projects. Understanding of content strategy, publishing workflows, and content management platforms. Experience with Sketch, Adobe Creative Suite, and InVision. Formal UX or design education. Remote working experience appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Lead workshops/discussions with clients, driving towards an understanding of brand promise, emotion, mood, and expectations. Create mood boards / storyboards, animations, illustrations, style tiles, and other representations of design directions to guide clients through design processes. Design innovative, engaging, responsive layouts and experiences for web & mobile. Present design solutions to client stakeholders, communicating not only what design decisions have been made but the rationale behind those decisions, anchoring design in the functional and emotional goals of the site. Collaborate with user experiences designers on wireframes, sitemaps, and page level interactions, as well as with front end engineers on interactive prototypes and production-ready web experiences. Refine design solutions through iterations—from sketches to comps and on to real in-browser realizations—with an eye toward true interactivity and multi-device reality. Develop style guides, annotated comps, user guides, and other deliverables designed to preserve the essential elements of an overall design solution through development and into maintenance. Requirements At least three years experience with visual design for web and mobile. Solid understanding of the web as a medium: HTML, CSS, web typography, responsive design, and what it means to realize designs in a multi-device world. Demonstrated portfolio of compelling, engaging digital solutions and an ability to define what makes them successful. Strong understanding of web interactions: patterns, best practices, common challenges, and solutions to those challenges. Have a collaborative, self-motivated, "always-learning" spirit, interested in identifying and solving the web’s design challenges one experience at a time. Experience with Sketch (preferred) and/or Adobe Creative Suite. Nice to have Ability to prototype experiences in HTML/CSS/JavaScript. Experience with InVision. Experience with the capabilities of WordPress as a platform, including the use of WordPress beyond typical “blog” use cases. Understanding of content strategy, publishing workflows, and content management platforms. Formal design education. Remote working experience appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Be a consultant to our clients by leading discussions to identify front-end technologies or techniques that would enhance user experience or project maintainability. Collaborate with visual and user experience designers on wireframes, interactive prototypes, and production-ready web experiences. Evaluate design deliverables for build feasibility and provide constructive feedback to internal, clientside, and third-party designers, user experience designers, and project managers. Transform visual comps into rich web interactions that are fluidly responsive, performant, semantic, and accessible. Perform cross-browser testing and remediation for front-end performance and visual quality assurance. Partner with UX designers, web engineers, and managers to move a project through development and launch. Requirements At least three years experience with front-end engineering, web development, web engineering, or a similar field. Strong understanding of HTML and CSS (Sass) including cross-browser compatibility and accessibility implications. Ability to write front-end JavaScript to enhance the user experience and integrate with APIs. Code portfolio. Link us to your GitHub account, upload a .zip, or both (original files are helpful to get a sense of your PHP code structure and file organization). Proven ability to transform a static comp into a website from the ground up. Being collaborative, self-motivated, and an "always-learning" person, excited to create great web experiences. Basic understanding of ad implementations both on desktop and mobile. Nice to have Experience with coding PHP, specifically for WordPress as a platform, including custom post types, taxonomies, and use of WordPress beyond typical “blog” use cases. Experience with a JavaScript MVC-style framework (E.g. Backbone.js). Experience with living style guides, atomic design, or component-based design. Experience with Sketch and/or Adobe Creative Suite. Design experience or formal design education. Remote working experience appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Meet with client stakeholders to discover goals and discuss solutions 10up can provide. Help ensure clients see a return on their investment with 10up by providing strategic plans and data tracking on their sites. Configure third-party advertising managers and optimizing remnant inventory. Train clients on how to best reach their audience and produce revenue. Collaborate with visual and ux design staff to provide thoughtful advertisement placement for clients. Review ad code to ensure tracking and technology are working properly. Scrutinize metrics to improve revenue, UX, and client satisfaction. Prepare and present reports on advertising performance and analytics to clients. Document ad specifications for production teams, and provide support for ad code implementation and quality assurance. Requirements Experience implementing audience and revenue growth strategies. Ability to quickly understand large sets of data and draw meaningful inferences. At least two years of experience driving audience and revenue growth and/or conversion optimization. Familiarity with DFP or similar platforms. Familiarity with Google Analytics or similar tools for understanding website usage patterns. Excellent verbal and written English communication skills, including the ability to communicate clearly with internal teams and clients. Broad understanding of online advertising market, including different players and their roles, and familiarity with common concepts and terminology. Nice to have WordPress experience preferred. Ability to understand ad-serving technology and even code. Agency or other experience working on projects for clients. Familiarity with MS Office, iWork, Google Docs, Teamwork. Portfolio showcasing conversion optimization numbers and/or analytics experience. Experience working in a distributed environment appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Craft project plans and task breakdowns with input from team members and discipline leadership. Project plans should incorporate iterative milestones, illuminate project risks, align delivery with set timelines and budgets, and account for resourcing availability. All task breakdowns should have discrete estimates. Successfully execute project plans by exhibiting ownership of task assignments to assigned project personnel, proactively removing blockers, and ensuring alignment of production output with expected milestones. Act as the day-to-day Project Manager for 3 - 5 active client projects. With support from a Team Lead, exhibit ownership over all client meetings, written status updates, and iterative scope / expectation management. Maintain project awareness at all times, proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates. With support from a Team Lead, ensure quality deliverables by engaging cross-discipline leadership, enforcing rigorous QA processes and standards, and taking ownership of end to end delivery and client satisfaction. Leverage 10up tools, standards, and processes in all client work. Collaborate with discipline directors to achieve quality project outcomes. Facilitate discovery engagements (onsite and remotely) that define cross-discipline project requirements. With support from a Team Lead, translate requirements into comprehensive project approaches / plans that align with established timelines and budgets and can be executed successfully by project teams. Support the Accounts team in developing scopes of work following discovery. Demonstrate a sufficient understanding of underlying client business goals and objectives. Demonstrate a consultative, client-focused approach that emanates professionalism and transparency. Maintain project forecasts in 10up's established resource forecasting tool, collaborating with Team Leads to adjust resourcing plans as necessary. Deliver verbal and written project-centric feedback to personnel, celebrating successes and identifying any misalignments with expectations. Consistently provide visibility to the Team Lead when delivering this feedback. Collaborate with Financial Manager to prepare invoices for all assigned project work. Maintain 34 hours / week (85%) of billable work. Requirements A basic understanding of 10up service offerings and ability to leverage these abilities to deliver successful client outcomes. A basic understanding of the WordPress platform. Consistent application of 10up processes, standards, and tools across projects. Strong verbal and written communication skills, both internally and externally. Nice to have Familiarity with Google Apps, Teamwork, 10,000ft, and Harvest. Experience working with enterprise clients. Remote working experience.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Craft strategic project plans and task breakdowns with input from team members and discipline leadership. Project plans should incorporate iterative milestones, illuminate project risks, align delivery with set timelines and budgets, and account for resourcing availability. All task breakdowns should have discrete estimates. Successfully execute project plans by exhibiting ownership of task assignments to assigned project personnel, proactively removing blockers, and ensuring alignment of production output with expected milestones. Deliver fixed price, retainer, and T&M projects within expected timelines and budgets. Act as the day-to-day Project Manager for 4 - 7 active client projects, exhibiting senior-level ownership over all client meetings, written status updates, demos, and iterative scope / expectation management. Possess superior project awareness at all times, proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates. Ensure superior quality deliverables by engaging cross-discipline leadership, enforcing rigorous QA processes and standards, and taking senior-level ownership of end to end delivery and client satisfaction. Leverage 10up tools, standards, and processes in all client work. Maintain highly collaborative relationships with discipline directors to achieve elite project outcomes. Lead discovery engagements (onsite and remotely) that expertly define cross-discipline project requirements. Translate requirements into comprehensive project approaches / plans that align with established timelines and budgets and can be executed successfully by project teams. Collaborate with Accounts to develop scopes of work following discovery. Demonstrate an expert understanding of underlying client business goals and objectives. Consistently identify strategic opportunities to engage with the 10up Account Management Team and collaborate towards building strong, long-term client relationships. Demonstrate a senior-level consultative, client-focused approach that emanates expertise, professionalism, and transparency. Maintain project forecasts in 10up's established resource forecasting tool, collaborating with Team Leads to adjust resourcing plans as necessary. Deliver verbal and written project-centric feedback to personnel, celebrating successes and identifying any misalignments with expectations. Consistently provide visibility to the Team Lead when delivering this feedback. Collaborate with Financial Manager to prepare invoices for all assigned project work. Maintain an average minimum of 34 hours / week (85%) of billable work. Requirements An understanding of core 10up services and ability to leverage these disciplines to deliver successful client outcomes. A practical understanding of the WordPress platform. Excellent application of 10up processes, standards, and tools across projects. Excellent verbal and written communication skills, both internally and externally. Nice to have 3+ years of project management experience delivering full scope web projects for enterprise clients, ideally in an agency environment. PMI, scrum certification, or equivalent experience. Familiarity with Google Apps, Teamwork, 10,000ft, and Harvest. Remote working experience.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Directors of Client Delivery are responsible for overseeing the successful delivery of client work, maintaining operational functions, and nurturing personnel in a grouping of teams. The primary functions include: ensuring proper adherence to 10up standards and processes; facilitating quality project outcomes in alignment with established scopes, timelines, and budgets; proactive personnel development, performance remediation, and escalation resolution; productively collaborating with discipline directors and the Accounts team to support expectation management and client satisfaction across projects; and delivering against established production metrics (billable targets, forecasting accuracy, etc.). As part of the expected ramp up for this role, all Directors of Client Delivery will have a rotation in the Team Lead position. Project Delivery Facilitate quality client outcomes in alignment with established scopes, timelines, and budgets for 10 - 20 active client projects managed day to day by other PMs. Execute PM-centric Project Checkpoints and facilitate the completion of cross-discipline Project Checkpoints throughout a project’s lifecycle. Proactively monitor and report on project progress and budget performance across the group’s active client work, ensuring projects / tasks are delivered with quality, on schedule, and on budget. Support team leads and project managers in aligning client expectations with agreed upon project scopes, timelines, and budgets. Facilitate internal escalations to Accounts as needed. Promote client empathy across teams, inspiring solution-oriented, consultative approaches to client challenges. Manage resource sharing across teams to maximize delivery efficiency with support from the Project Resourcing Manager, including identifying training and internal project opportunities for short term availability and project gaps. Maintain 14 hours / week (35%) of billable work. Personnel Management Directly manage 3-4 Team Leads, supporting delivery of client work, personnel management, and achievement of established production metrics. Conduct regular one-on-ones (twice a week) with direct reports with an emphasis on continuously improving project approaches and outcomes as well as each individual’s overall performance. In collaboration with discipline directors, proactively nurture the long-term growth and development of production personnel through proactive goal setting, director-level coaching, and allocation of professional development funds. Ensure regular verbal and written feedback loops between Team Leads and production personnel, celebrating successes and identifying areas of improvement. Oversee compilation and delivery of performance reviews with support from team leads and in collaboration with discipline directors to ensure comprehensive feedback / evaluations. Facilitate compensation reviews and adjustments with the Executive team. Serve as the first point of internal escalation when an employee’s performance fails to align with expectations (billability, work quality, consultative value, conduct). Support team leads in delivering effective verbal and written feedback. Act as an escalation point for frustrated production team members. Develop, deliver, and execute Performance Improvement Plans (PIPs) to address and remediate continued employee performance issues. Report PIP progress to the Production Management team. Serve as the initial point of contact for policy questions. Facilitate understanding of policies, address concerns, and escalate as needed. Participate in recruiting, interviewing, and vetting PM talent to support continued discipline scaling / maturation. Operational Management Exhibit week-to-week ownership of forecasting using 10up’s forecasting tool (10,000ft). Drive proper adherence to forecasting processes as they relate to booking tentative, confirmed, internal, and overhead assignments with an emphasis on forecasting accuracy. Facilitate weekly timesheet reviews in coordination with team leads, emphasizing good timekeeping habits, understanding of billable vs. non-billable work, and proactive identification of estimate overruns. Monitor billable performance for all of the group’s production personnel and support team leads in aligning individuals with established targets. Support teams in achieving target effective rates across projects. Proactively assess the need for discounts to address estimate overruns, production errors, and / or poor expectation management. Review all of the group’s invoices to ensure accuracy, proper communication of billable value, and document any billable write-offs. Requirements Strategic understanding of 10up’s core services and ability to comprehensively leverage these disciplines to deliver superior client outcomes. A practical understanding of the WordPress platform is also required. Proven ability to master and facilitate adherence to existing and emerging company processes, standards, and tools. Enthusiasm for managing and improving team performance against established delivery metrics that support company scalability and profitability. Ability to form productive working relationships with the Accounts team and balance new business / client relationship interests with production realities. Excellent collaboration skills both with executive-level management, discipline directors, and peer directors. Excellent verbal and written communication skills, both internally and externally. Several years (preferably 5+) of project management experience delivering full scope web projects for enterprise clients, ideally in an agency environment. Demonstrated ability to lead high-performing teams—ideally, teams of 15+ individuals. Nice to have Familiarity with Google Apps, Teamwork, 10,000ft, and Harvest. Experience working with Enterprise clients Remote working experience.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Configure third-party advertising managers and optimize remnant inventory. Train clients on ad management and supply side ad platforms. Collaborate with visual and ux design staff to provide thoughtful advertisement placement for clients. Review ad code to ensure tracking and technology are working properly. Scrutinize metrics to improve revenue, UX, and client satisfaction. Prepare and present reports on advertising performance and analytics to clients. Document ad specifications for production teams, and provide support for ad code implementation and quality assurance. Requirements Experience setting up and monitoring ad campaigns. Experience working for a media company / publisher. Ability to quickly understand large sets of data and draw meaningful inferences. At least two years of experience in ad operations or coordination. Experience with DFP. Familiarity with Google Analytics or similar tools for understanding website usage patterns. Passion to improve the digital media ecosystem. Flexibility to implement a wide variety of strategic plans to improve client revenue. Grit to address complex configurations and challenges. Excellent verbal and written English communication skills, including the ability to communicate clearly with internal teams and clients. Broad understanding of online advertising market, including different players and their roles, and familiarity with common concepts and terminology. Nice to have WordPress experience preferred. Ability to understand ad-serving technology and even code. Agency or other experience working on projects for clients. Familiarity with MS Office, iWork, Google Docs, Teamwork. Portfolio showcasing conversion optimization numbers and/or analytics experience. Experience working in a distributed environment appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Associate Directors of Business Development (ADBD) are responsible for driving company growth in a highly competitive environment through the acquisition of new customers and strategic growth in high opportunity accounts. The ideal candidate has demonstrated the ability to acquire new business through a combination of: Winning business with qualified inbound leads by applying a sophisticated understanding of 10up's capabilities and craft to prospective client objectives and goals; Developing and cultivating new leads through networking, relationship development, and investigation; Expanding key accounts identified as growth opportunities in close partnership with an account manager. ADBD's earn a generous and competitive base compensation tied to annual revenue targets, and have the opportunity for additional earned compensation based on a commission-like structure for revenue in excess of those targets. Requirements Key skills and attributes required to succeed in the role include: Experience and expertise with complex digital and web design and build agency services, ideally delivering larger projects with WordPress. ADBDs must be capable of understanding key platform functionality and guiding high level strategy conversations with authority, conveying expertise to clients who may have some expertise themselves. Superior, persuasive, written and verbal communication skills in a remote and in person (“pitch”) setting: the ability to develop confidence in 10up’s expertise, professionalism, and craftsmanship by exemplifying it in our BD process and rallying internal and external collaborators and prospects to a project vision. Superior creative and critical thinking skills, offering thoughtful, consultative solutions and approaches to a variety of prospective project opportunities that (1) are not always well defined by a prospect seeking our expertise, and (2) often vary greatly between opportunities. Basic appreciation for design and attention to detail: modeling 10up’s craftsmanship by ensuring proposals, pitches, presentations and other material are well composed, constructed, and free from obvious omissions and errors. Superior empathy and listening skills: a genuine passion for solving unique client and prospect challenges by developing a deep understanding of their challenges and needs and setting them up for success, sometimes including subtle cues or “between the lines” messages about their motivations or intentions. Competitive nature: thrives in and is inspired by a competitive landscape where wins infrequently come easily. Superior time management and follow-through: the ability to balance and prioritize multiple opportunities and leads and be productive in a remote work environment without micromanagement. ADBDs must balance collaborating in a team environment with independent motivation and proactive leadership. Successful ADBDs collaborate with 10up leaders to acquire new business (e.g. pitching creative work with the Vice President of Experience Design), align needs to 10up’s approach and availability, and proactively keep business development leaders apprised of their efforts using 10up’s tools. At the same time, ADBDs thrive with a level of autonomy and trust, and are not dependent on highly prescribed sales processes, templates, or other new business leaders to succeed and grow. Candidates should have at least 2 years of experience in a business development or sales role at a professional services firm. Specific day-to-day duties include: Communicate with prospects via calls, video conferencing, and in-person sessions to understand goals and define strategic and tactical plans aligned to their needs and 10up strengths. Write, edit, revise, and complete compelling emails, proposals, and other business development documents. Prepare strategic approaches to project opportunities and clients, that may include detailed guidance on the approach or project vision, collaborating with other leaders as appropriate. Negotiate client goals, constraints, and 10up resourcing and delivery standards to create detailed proposals, statements of work, estimates, and project plans that set 10up and its clients up for success. Maintain accurate, timely, and clear documentation for deals and leads. ADBDs are expected to be available during core business hours in their time zone, with some overlap with all United States timezone (ability to meet as late as ~10:30 am pacific). Occasional travel for pitches, networking, and onsites. Nice to have Existing relationships with potential clients (“rolodex”). Located within 1 hour of a major metropolitan area, with the ability to regularly visit prospects and attend networking events, e.g. New York City, Chicago, Boston, Toronto, LA. Hands-on experience with core 10up disciplines, e.g. back and front end engineering or UX and visual design. A strong familiarity with the WordPress and web development ecosystem, e.g. knowledge of popular tools, plugins, frameworks, best practices, and conventions. Experience with the digital marketing ecosystem of tools, e.g. Google Analytics, DFP. Experience using G-Suite (Google Drive / Docs / Sheets etc) and macOS  (including Keynote, Pages). Experience working independently in a work from home environment.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Web Strategists advance account growth and acquisition by applying a sophisticated understanding of 10up's capabilities to client and prospect business goals, buttressed by superior communication, attention to detail, and ownership of company sales goals. Communicate with prospective clients via calls, video conferencing, and in-person sessions to understand goals and define strategic and tactical plans aligned to their needs and 10up strengths. Write, edit, revise, and complete compelling emails, proposals, and other documents to drive prospective and current clients buy in to 10up's strategies and approaches. Negotiate client goals, constraints, and 10up resourcing and delivery standards to create detailed contracts, proposals, and project plans that set 10up and its clients up for success. Support and grow client relationships via regular check-ins and collaboration with client and production teams; complete all related deliverables necessary to ensure outstanding client service in a timely and insightful manner. Maintain accurate, timely, and detailed documentation for deals, client relationships, and projects. Successfully manage and grow relationships with partners in hosting, technology, and related areas. Requirements Experience with and passion for building websites (or other platforms using web technologies). Experience with and knowledge of web content management systems (CMS), preferably WordPress or similar open source platforms. Experience producing client agreements and proposals. Knowledge of common metrics for digital media success and popular tools and mechanisms for measuring success (e.g. Google Analytics). Outstanding written communication. Outstanding verbal communication. Outstanding collaboration skills, inspiring consensus and collaboration from varied internal and external stakeholders. Passion for helping clients and prospects move from concept to execution by matching their goals to 10up expertise. Comfortable networking and building new relationships on behalf of 10up. Willingness to take initiative and help with a variety of account service tasks. Nice to have Experience with core 10up disciplines, e.g. back and front end engineering, UX and visual design, ad strategy, and audience growth. A strong familiarity with the WordPress and web development ecosystem, e.g. knowledge of popular tools, plugins, frameworks, best practices, and conventions. Hands on experience building websites using PHP and WordPress. Experience with the digital marketing ecosystem of tools, e.g. Google Analytics, DFP. Experience with MS Office, Google Docs, Apple Pages, Apple Keynote, and Teamwork. Remote working experience appreciated.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Team Leads are responsible for managing the successful delivery of client work, project-centric operations, and personnel in a team. The primary functions include: driving excellent project outcomes in alignment with established scopes, timelines, and budgets for multiple, concurrent projects; incorporating 10up standards and processes in the delivery of client work; managing personnel assigned to a team; expertly collaborating with discipline directors and the Accounts team to deliver on client expectations; and managing to established production metrics (billable targets, forecasting accuracy, etc.). Project Delivery Manage execution of project and task assignments for all direct reports, leveling up individual availability to Associate Directors of Client Delivery and the Project Resourcing Manager for resolution. Serve as the lead project manager on 2 - 4 active client accounts. Craft and maintain project plans, schedules, and task break-downs to achieve defined scopes of work. Leverage 10up tools, standards, and processes in all client work. Maintain highly collaborative relationships with discipline directors to achieve elite project outcomes. Deliver fixed price, retainer, and T&M projects within expected timelines and budgets. Demonstrate senior-level consultative value to help clients achieve defined business goals and outcomes. Effectively manage client expectations across active client work, seeking support from Production Leadership and / or the Accounts team as necessary. Facilitate discovery engagements (onsite and remotely) to support the definition of cross-discipline project requirements. Collaborate with discipline directors to translate requirements into comprehensive project approaches / plans that align with established timelines and budgets and can be executed successfully by project teams. Collaborate with Accounts to develop scopes of work following discovery. Drive client satisfaction through repeated project delivery successes and strategic engagement. Maintain a predetermined billable utilization, typically between 26-30 hours / week (65-75%). Personnel Management Directly manage 6 - 9 production team members (typically engineers and designers) in the delivery of client work and in alignment with established production metrics. Conduct regular one-on-ones (once a week) with direct reports with an emphasis on continuously improving project approaches and outcomes as well as an individual’s overall performance. Provide regular verbal and written feedback to direct reports, celebrating successes and clearly defining any misalignments with expectations. Escalate thematic or recurring performance issues to Associate Directors of Client Delivery for resolution. Review / approve PTO requests for all direct reports and ensure project delivery schedules / resourcing are adjusted accordingly. Contribute to the compilation and delivery of performance reviews for all direct reports. Contribute to Performance Improvement Plans (PIPs) for direct reports as necessary. Operational Management Proactively maintain accurate forecasts in 10up's established resource forecasting tool for all active client work. Perform weekly timesheet reviews for all direct reports, identifying and reporting on areas of concern such as billability, excessive weekly burn, and / orinaccurate / poor time entries. Monitor billable performance for all production personnel and collaborate with Associate Directors of Client Delivery to align individuals with established targets. Collaborate with Financial Manager to prepare invoices for all assigned project work. Requirements An understanding of 10up’s core services and ability to leverage these disciplines to deliver successful client outcomes. A practical understanding of the WordPress platform is also required. Excellent application of 10up processes, standards, and tools at the team level. Excellent verbal and written communication skills, both internally and externally. 3+ years of project management experience delivering full scope web projects for enterprise clients, ideally in an agency environment. Interest and ability to lead cross-discipline teams. PMI, scrum certification, or equivalent experience. Nice to have Familiarity with Google Apps, Teamwork, 10,000ft, and Harvest. Experience working with Enterprise clients. Remote working experience.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Senior Team Leads are responsible for managing the successful delivery of client work, project-centric operations, and personnel within a single team. The primary functions include: driving superior outcomes in alignment with established scopes, timelines, and budgets for multiple, concurrent projects; expertly incorporating 10up standards and processes in the delivery of client work; managing personnel assigned to a team; expertly collaborating with discipline directors and the Accounts team to deliver on client expectations; and managing to established production metrics (billable targets, forecasting accuracy, etc.). Project Delivery Manage execution of project and task assignments for all direct reports, leveling up individual availability to immediate manager and the Project Resourcing Manager for resolution. Serve as the lead project manager on 3 - 6 active client projects. Craft and maintain project plans, schedules, and task break-downs to achieve defined scopes of work. Expertly leverage 10up tools, standards, and processes in all client work. Maintain highly collaborative relationships with discipline directors to achieve elite project outcomes. Deliver fixed price, retainer, and T&M projects within expected timelines and budgets. Demonstrate senior-level consultative value to help clients achieve defined business goals and outcomes. Demonstrate senior-level client expectation management across active client work, minimizing delivery-centric escalations to the Accounts team. Lead discovery engagements (onsite and remotely) that expertly define cross-discipline project requirements. Translate requirements into comprehensive project approaches / plans that align with established timelines and budgets and can be executed successfully by project teams. Collaborate with Accounts to develop scopes of work following discovery. Drive client satisfaction and encourage account growth through repeated project delivery successes, strategic differentiation, and proactive partnership with Accounts to identify and confirm additional work opportunities. Maintain a predetermined billable utilization, typically between 26-30 hours / week (65-75%). Personnel Management Directly manage 7 - 9 production team members (typically engineers and designers) in the delivery of client work and in alignment with established production metrics. Conduct regular one on ones (once a week) with direct reports with an emphasis on continuously improving project approaches and outcomes as well as an individual’s overall performance. Mentor and advance project management talent assigned to the team. Provide regular verbal and written feedback to direct reports, celebrating successes and clearly defining any misalignments with expectations. Escalate thematic or recurring performance issues to immediate manager for resolution. Review / approve PTO requests for all direct reports and ensure project delivery schedules / resourcing are adjusted accordingly. Contribute to the compilation and delivery of performance reviews for all direct reports. Contribute to Performance Improvement Plans (PIPs) for direct reports as necessary. Operational Management Proactively maintain accurate forecasts using established resource forecasting tools for all active client work. Perform weekly timesheet reviews for all direct reports, identifying and reporting on areas of concern such as billability, excessive weekly burn, and / orinaccurate / poor time entries. Monitor billable performance for all production personnel and collaborate with direct manager to align individuals with established targets. Collaborate with Financial Manager to prepare invoices for all assigned project work. Requirements Senior-level production understanding of 10up’s core services and ability to leverage these disciplines to deliver successful outcomes. A demonstrated understanding of the WordPress platform is also required. Excellent application of 10up processes, standards, and tools at the team level. Excellent verbal and written communication skills, both internally and externally. 4+ years of project management experience delivering full scope web projects for enterprise clients, ideally in an agency environment. Demonstrated ability to lead high-performing, cross-discipline teams. PMI, scrum certification, or equivalent experience. Nice to have Familiarity with Google Apps, Teamwork, 10,000ft, and Harvest. Experience working with enterprise clients. Remote working experience.
10up Anywhere Europe
30 Mar, 2018
Permanent
Responsibilities Develop WordPress plugins and/or themes primarily using PHP. Leverage WordPress APIs and extend the WordPress admin experience. Solve complex problems in simple ways. Solve bugs and address client issues in a fast-paced environment. Juggle current projects with incoming tasks. Respond directly to clients courteously and clearly. Solve client challenges with understanding and empathy. Test solutions across multiple browsers and platforms in a local testing environment. Deploy changes to live servers. Assist in the remediation, enhancement, and maintenance of client sites. Requirements Intermediate or expert skills in: PHP, JavaScript, jQuery, WordPress, HTML, CSS. Code portfolio. Link us to your GitHub account, upload a .zip, or both. Experience using Git or SVN. Ability to setup a local environment for testing PHP code (Vagrant usage is a plus!) Proficiency in verbal and written English. Ability to communicate professionally with technical and non-technical colleagues and clients. Nice to have Computer Science degree. Experience working for demanding or enterprise-level clients. Evidence of contribution to the broader web development community. Remote working experience appreciated.