Are you able to spot the slightest bit of relevant information in user requests to understand the actual issue? Can you take complex information and turn it into clear, logical and easy to understand answers for users? Above all else, do you enjoy helping people? If you answered yes to these questions, then this opportunity is for you.
Work with users to identify, replicate and diagnose issues
Stay up-to-date with changes and bugs in our software
Provide first-level support to users across email, forums and social media channels
Act as a liaison among users, software testers and developers to report and resolve issues
What we expect
Passion for providing exceptional user service and resolving user issues
1-2 years of technical support experience or equivalent
Experience in the software industry
Remarkable communication skills. Native fluency in German and English. Fluency in other languages is a plus
Knowledge of various operating systems and web browsers, on both desktop and mobile
Technical aptitude and ability to quickly learn new technologies
Experience with social media is plus
Great attention to details
Ability to work in teams as well as independently
eyeo is an open source web tech company that builds products like Adblock Plus, Adblock Browser and Flattr. Our mission is to give users more control over their online experience while offering creators, publishers and advertisers more ways to earn money for the free content they provide. We’re passionate about user agency, personal privacy, sustainability and keeping the web an open, fair resource for everyone.
Visually :), that’s where you come in!
Designing something from scratch, working on visual elements created from the inner workings of your mind, making them beautiful in a very unique way, and then integrating those elements on a big canvas alongside a dedicated group of talented Designers within a truly innovative team?!
If this doesn't excite you, then nothing will.
What you'll do
Working directly with Product Managers, Technical Project Managers and Developers to create best-in-class product experiences
UX design, including the development of user journeys, detailed wireframes and flows
UI design, including the development of the final visual presentation, defining interactive components, production of image assets and creation of detailed visual specifications for development
Building interactive prototypes for user testing
Contributing front-end code when necessary / possible
What you have done for yourself
Previous experience as a Product Designer (or similar) at another product company
Expert in UX / UI design (show us with a portfolio)
Expert in various prototyping tools like Principal, Flinto, Framer, InVision, Marvel, or whatever – we’re flexible
Excellent understanding of basic web technologies
Excellent understanding of basic front end development languages and frameworks
Fluent in both written and spoken English
What you have done for yourself that we consider extra
Expert front-end development skills
Experience working with open source products
How you will support us
Troubleshooting issues reported by users
Creation, reviewing and optimizing filters for Indian sites to support the local community
Monitoring and responding to questions in the user forum
What you need for your daily business
Excellent English skills
Technical understanding of how Ad Serving works
Experience in working and communicating with different cultures
Great sense of responsibility and ability to work independently
We create software that puts users in control over their online browsing experience. Our products, such as Adblock Plus, Adblock Browser and Flattr, help sustain and grow a fair, open web, because they give users control while providing user-friendly monetization. Our most popular product, Adblock Plus (ABP), is currently used on over 100 million devices.
Our multi-cultural team wants to change the Internet for the better, and you can become an important part of it. We offer a competitive salary and flexible working hours. We trust our employees and believe in their ideas.
eyeo is headquartered in Cologne, Germany with satellite offices in Berlin and Malmö. However, much of our team works remotely — and so can you.
As a Business Development Manager, you will take care of existing clients and also find new ones interested in joining the Acceptable Ads initiative. You’ll help clients understand that there is a better and more user-friendly way to display ads.
As part of our Business Development Team, you will engage in conversations with relevant parties from the ad tech world and get them excited to join eyeo in encouraging true innovation and nonintrusive ad standards, while allowing for meaningful monetization possibilities and a great user experience.
Conduct international business development for eyeo’s Acceptable Ads initiative
Identify potential partners and develop B2B customer relations
Maintain and develop existing client relationships
Negotiate and create business agreements
Manage the execution of partnership agreements in close cooperation with the partner and our Technical Account Management Team
Account management for your key clients (be the first spokesperson for any business-related topic)
What we expect
At least 3 years of professional experience in a business related to Ad Technology, Online Advertising, Content Monetization or Content Production
Ability to negotiate on a professional level
Ability to think strategically
High level of personal responsibility
Business fluency in English (written and spoken), other language skills are a big plus
Deep knowledge of online advertising technologies and business models
Competitive salary and annual bonus
Working from home or remotely
26 days of holiday / vacation time
Yearly stipend for personal development courses
We are looking for a developer to focus on improving Flattr.com. Flattr is an easy way for online content creators to connect with their audiences and get paid for their hard work.
We believe that the best way to do this is with direct contributions – to share the love and help creators to keep creating.
Most of our Flattr developers are based in Malmö, Sweden, but much of our team works remotely — and so can you. We’re happy to pay for a coworking space, or, if you prefer, we can help you relocate closer to our offices in Malmö.
Along with 3 other developers, you will be responsible for the entire website, front to back (your focus will be more on the front-end side)
You will implement new designs and features from the product team – it will be up to you on how to do this
Your main activities will be improving the website and adding features to the dashboard, working on conversion rate optimization and improving public profiles, among other features
What we expect
3+ years of developing engaging front-end projects
Some experience with PHP code is preferred since our website was built using PHP and JS
Nice to have
Experience with Vue.js
Experience with ChartJS
Experience with Web Fonts
Experience with PHP routing framework (Laravel/Lumen, Slim, Other)
We are looking for a developer to focus on improving Adblock Plus for Microsoft Edge. In order to do so, you should be interested in Microsoft technologies such as Edge and run Windows as your main OS.
Most of our developers work remotely and so can you. We’re happy to pay for a coworking space, or if you prefer we can help you relocate closer to our offices in Cologne or Berlin.
What we expect
Excellent knowledge of how the web works, from the network stack to the rendering engine, including the latest web technologies
Experience with, and high interest in, Microsoft technologies
Good sense for quality, simplicity and maintainability of your code
Nice to have
Experience with browser extension development
Knowledge of browser internals
Profound understanding of algorithms and data structures
Not sure if this is for you? Consider contributing first.
When applying, please include a code sample or, preferably, references to open source projects you worked on.